Claims Procedure – Motor Vehicle Insurance

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In case of any accident or theft on the motor vehicle or its spare parts or accessories. It is a duty of the Insured to immediately follow this procedure to have their claim settled smoothly.

 

1. CLAIM REPORTING

 

a.       Claim on accident or theft shall be reported immediately to THE INSURANCE COMPANY not later than 3×24 hours after the accident or theft occurred.

 

b.       Where accident happened outside Jakarta, please notify nearest THE INSURANCE COMPANY’s branch or representative.

 

2. REPAIR

 

a.       Immediately drive your car to the nearest THE INSURANCE COMPANY’s approved workshop.

 

b.       For accident happened outside Jakarta where there is no approved workshop available, you may drive your car to nearest workshop at your choice, but do not instruct to do repair prior obtaining THE INSURANCE COMPANY’s written approval. For this purpose please immediately send Quotation of repair for approval.

 

c.       THE INSURANCE COMPANY shall be given an opportunity to survey or inspect the damage prior repair.

 

d.       Complete necessary documentation, i.e.

– Claim Form

– Photocopy Client’s SIM & STNK

– Police Report (in case of theft)

 

3. THIRD PARTY LIABILITY

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